正常也难得
Lv4Posted: 10 days ago
Let me tell you, the Hulunbuir is not only convenient for booking tickets, but also for flexible communication. I initially booked a golden room on the Zudong tourism train, but later wanted to upgrade my spouse to a platinum room. I called customer service to let them know, and the changes were made on the same day. I also explained in detail the benefits of priority boarding and exclusive sightseeing cars after the upgrade, without any delay. Unlike some platforms where changing an order requires filling out a bunch of forms and tinkering for half a day.
星期八领证：Is it convenient to make payment? Do you support cash? My old man is not very good at using mobile payments.
Comment 正常也难得AuthorReply
星期八领证：support! The customer service of the foot travel special train will provide a bank account number for transfer; You can also arrange to go to their offline stores to pay in cash, and even pick up the contract in person, which makes you feel more at ease looking at the written documents. I had my son accompany me to the store to pay, and the staff even showed us the room layout and train photos. If we had any questions, they answered them on the spot, so we were very reassured.
Comment 考拉爱奔跑Reply
正常也难得：If there is something unexpected that cannot be done after booking, can it be refunded? Will the handling fee be very high?
Comment 正常也难得AuthorReply
考拉爱奔跑：It can be refunded, and a handling fee will be charged, which is clearly stated.
Comment yz_点点242
Lv5Posted: 2 days ago
Booking luxury trains on the Hulunbuir is so convenient! My spouse and I just finished booking last month, it didn't take any effort. At first, we were afraid of the hassle of operation, so we directly called the customer service hotline of the foot travel special train. The girl who answered the call was very patient, asked us how many days we wanted to play and what room type we preferred, and then recommended a suitable itinerary. You don't have to figure it out online by yourself. You can confirm the date and room type by phone, and even the ID information is registered with the help of customer service. The whole process can be completed in just over ten minutes, and even elderly people can easily understand it.
![Hulunbuir No.2]( "Hulunbuir No.2")
![Hulunbuir Guest Room]( "Hulunbuir Guest Room")
譕湪人間彷徨：Really? After booking, do you still have to worry about miscellaneous matters such as accommodation and train tickets on your own? I am most annoyed by the pile of things to prepare before going out.
Comment yz_点点242AuthorReply
譕湪人間彷徨：No need at all! On the day of booking, the customer service sent me the itinerary for the Hulunbuir train to my phone, clearly stating everything from airport pick-up and accommodation in Harbin, to which bus to take and which attractions to visit every day. We don't even have to grab the tickets for the scenic spots we're worried about ourselves. They've arranged everything and we can use them directly with our ID cards. My spouse said this is the most worry free time we've ever gone out in our lives, we don't have to worry about anything, just follow along.
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