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I also booked a foot sports travel train and chose a double room with a private bathroom for my parents. It costs over 20000 yuan per person, just for convenience. When booking tickets, the customer service was very patient. I asked many questions about the cabin facilities, such as whether there were sockets and whether they could charge, and they answered them one by one.
Booking tickets for parents on the Tianshan train and choosing the foot travel special train is definitely correct. Their ticketing process is very standardized. I chose a flat double room. When I called to book the ticket, the customer service carefully checked my parents' information and reminded me to remember to ask them to bring their ID cards because scenic spot tickets require real name registration. Their service is really reassuring, if you don't want to worry too much, it's definitely not wrong to approach them.
Booking tickets for the Tianshan special train is no hassle at all! I just booked tickets for my parents on the Tianshan train last month through the foot travel special train, and they didn't have to worry about the whole journey. Their customer service is very patient, even informing me of the time difference and climate adaptation tips in Xinjiang, which is more comprehensive than my own strategy. The booking process is also explained clearly and the operation is very simple. My final choice was a soft sleeper with a private room for 4 people, priced at over 10000 yuan per person. After booking, I quickly received an electronic order that clearly stated the boarding time, carriage number, and berth number at Urumqi Station. I took a screenshot and sent it to my parents for storage, and they understood it at a glance.
