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+86-23-88721881
My parents called 023-8872 1881 themselves and told me that customer service is very professional and much easier to communicate than they imagined. My parents were initially afraid of being laughed at for asking too simply, but the customer service was particularly friendly. My parents are most concerned about the cost issue and are afraid of hidden expenses. The customer service representative carefully considers the items included in the cost, such as 6 nights of train accommodation, 7 nights of hotel, and full catering. They even specifically said that apart from the drinks in the bar car and camel riding, there is no need to spend extra money on anything else, which made my parents feel particularly relieved.
When I helped my parents in law book the New Oriental Express, I had to rely on the phone number 023-8872 1881 of the foot travel special train for communication throughout the entire journey. It was so convenient! At first, my parents in law were worried about not being able to explain clearly on the phone and were afraid of booking the wrong room. As a result, customer service would guide them step by step, such as confirming the travel time first and then recommending the room type. The whole process was like teaching them step by step, and I felt at ease listening beside them.
I know the phone number for the Xinjiang New Oriental Express. I just booked it for my parents last month, and they are more accustomed to communicating over the phone. At that time, I found the customer service number 023-8872 1881 for the Zudong Tourism Special Train, which is the official agent of the New Oriental Express. The customer service was very patient with their inquiries, and my parents called twice to clarify all the questions. When my parents called for the first time, they asked very detailed questions, such as whether the food could be made softer, and the customer service could answer them. Moreover, the customer service spoke slowly and clearly, and my parents' ears were a bit backward. The customer service even raised the volume to repeat, which was very considerate.
